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FAQs

WHERE ARE BUBBLEGUM SHOES STORES LOCATED?

We are an online store but we also sell to local boutiques, click here for the boutiques information. 

DO BUBBLEGUM SHOES SHOES COME IN EXTENDED SIZES?

All our styles start at size 5. Some of our shoes are currently made in size 10. All styles are medium width only. Please click here to view our shoe size conversion chart. 

WHO CAN I CONTACT IF I HAVE QUESTIONS REGARDING MY CREDIT/DEBIT CARD?

Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide Bubblegum Shoes with information about why your payment was declined. Because of this, you need to contact your bank directly to solve most payment issues.

Here are steps you can take to resolve payment issues:

  • Contact your bank about payment security policies.Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
  • Contact your bank about daily withdrawal or purchase limits.Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
  • Contact your bank about payment authorizations and reserved funds.When you place an order with Bubblegumshoes.com, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
    If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.
    Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account. Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If so, you will need to enter the correct information.

Contact your bank to resolve other payment issues even if:

  • You've successfully used the payment method on a previous order.
  • Part of your order has already charged and shipped successfully.
  • You have funds available in your bank or credit account to cover the order cost.

HOW IS MY PERSONAL INFORMATION BEING USED?

For information about your privacy, please visit our privacy policy.

CAN I APPLY MORE THAN ONE COUPON TO MY ORDER?

No, you can only apply one coupon per order. Coupon codes are only valid at bubblegumshoes.com and not valid at the boutiques.

WHAT IS THE RETURN POLICY?

Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase, your unworn items may be returned/exchanged within 30 days of the date printed on the receipt. Returns will be refunded in the original method of payment. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging. Returns originally charged to a debit or credit card may be returned or exchanged to our Bubblegum Shoes warehouse. Purchases made on PayPal MUST be returned to our fulfillment center.

Shipping is non-refundable for all orders.

We guarantee against manufacturer's defects within 60 days of purchase. Regular wear and tear do not qualify. 

PLEASE SEND YOUR EXCHANGES/RETURNS TO:

Bubblegum Shoes
1518 South Wooster Street #3 Los Angeles, CA 90035

RETURN SHIPPING is not included in the FREE SHIPPING PROMOTION. Customers electing to return their purchase for either a credit or exchange will be required to return the product at their own expense. No exceptions!

CAN I ORDER FROM BUBBLEGUM SHOES IF I LIVE OUTSIDE THE UNITED STATES?

We now ship internationally through International Checkout to over 250 destinations.

DOES BUBBLEGUM SHOES SHIP TO PO BOXES?

We do not ship to PO Box addresses currently. You must provide a physical shipping address.

WHAT METHODS OF PAYMENT ARE ACCEPTED AT BUBBLEGUM SHOES?

You can use your Visa, MasterCard, American Express, Apple Pay, JCB, Discover cards or PayPal to shop online. International orders may also use PayPal, and International Credit Cards.

Please Note: Domestic orders must be paid for using a Domestically-issued (US) Credit Card. International Credit Cards will not be honored for Domestic orders. To use an International Credit Card for payment, you must choose the "International Checkout" option when checking out.

 HOW IS SALES TAX ON MY ORDER CALCULATED?

BUBBLEGUM SHOES charges sales tax for all online orders that are being shipped in California. Other states are not charged at this time.

Please Note: Sales tax is calculated on the retail price of an item BEFORE any coupon discounts are applied. Some jurisdictions require us to tax shipping.

HOW WILL I KNOW IF MY ORDER HAS GONE THROUGH?

You will receive an automatic online order confirmation via email if your online order is accepted.

If you did not receive an email confirmation, either your email address was incorrect or there was an error in processing your order. If you were not taken to a receipt page after submitting your online order, then most likely your online order did not process correctly.

For International orders, email info@bubblegumshoes.co for contact on all issues.

HOW LONG WILL IT TAKE TO RECEIVE MY ONLINE ORDER?

Customers living in the U.S. and U.S. territories should receive online orders within 7 to 10 business days. Express Delivery is also available paid by the customer. Please keep in mind it may take up to 5 business days before an item ships from the warehouse. This includes express shipping orders!

WHAT IS THE STATUS OF MY ORDER?

If you placed your order while signed in, you can login to your account and click on “order status” and get the latest information about your order. If you placed your order as a “guest” you may click on "order status" and enter your order number and email address to get the latest information about your order.

You will receive an email with tracking information once your order ships.

 HOW DO I CANCEL AN ORDER?

If you need to cancel, please contact customer service by sending an email to info@bubblegumshoes.co as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.


Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by sending an email to info@bubblegumshoes.co. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product